Cancellation Policy

1. Overview

A cancellation occurs when either a Client or Vendor terminates a confirmed order before full completion. Cancellations are different from disputes about quality — this policy covers the termination of an active project.

Forge Africa discourages cancellations after a project has been confirmed and a deposit paid. Repeated cancellations may result in account review or suspension.

2. Client Cancellations

Before Deposit Payment

A Client may cancel an RFQ or reject a quote at any time before making a deposit payment with no penalty.

Within 24 Hours of Deposit

If the Client cancels within 24 hours of paying the deposit, and the Vendor has not yet commenced any work, a full deposit refund will be issued. Please note that "work commenced" means the Vendor has begun any preparatory, procurement, or production activity.

After Work Has Commenced

Cancellation after work has commenced will result in a partial refund based on work completed. See our Refund Policy for the calculation methodology. Forge Africa's determination of work completion percentage is final.

After Substantial Completion

Cancellations where the project is more than 70% complete (as assessed by Forge Africa) are not eligible for a deposit refund. The Client is expected to accept and pay for the work completed.

3. Vendor Cancellations

Vendors are expected to fulfil every order they accept. Vendor cancellations are treated seriously and may result in:

• A full refund of the Client's deposit at no cost to the Client
• A formal warning on the Vendor's account
• Temporary or permanent suspension from the Platform, depending on the severity and frequency
• Potential liability for costs incurred by Forge Africa in sourcing an emergency replacement Vendor

Acceptable Vendor Cancellation Reasons

In exceptional circumstances, a Vendor may request a cancellation for:

• Force majeure events (floods, fire, severe equipment failure)
• Incorrect or materially misleading RFQ specifications that make the project undeliverable as quoted
• Health or safety concerns that make production dangerous

All such requests must be submitted to Forge Africa with supporting documentation within 24 hours of the issue arising.

4. Cancellations by Forge Africa

Forge Africa reserves the right to cancel any order or RFQ where:

• Fraudulent activity or misrepresentation is detected
• The project violates our Terms of Service or applicable law
• Neither party responds to Forge Africa communications for more than 10 business days
• The project cannot be safely or legally completed

In such cases, Forge Africa will issue appropriate refunds at its discretion after reviewing the circumstances of each case.

5. RFQ Cancellations (Before Vendor Selection)

Clients may cancel an RFQ at any point before accepting a quote with no penalty and no fee. If an RFQ has active bids, Forge Africa will notify affected Vendors of the cancellation.

Repeated cancellation of RFQs (more than 3 in a 90-day period) may trigger an account review, as this disrupts the experience for bidding Vendors.

6. Consequences of Cancellation

7. How to Request a Cancellation

To cancel an active order or RFQ:

1. Log in to your Forge Africa account
2. Navigate to the relevant RFQ or Order
3. If the cancellation option is available, use it directly
4. For orders with an active deposit, email hello@forgeafrica.africa with subject "Cancellation Request — [RFQ ID]" and the reason for cancellation
5. Our team will confirm the cancellation and applicable refund within 3 business days

We strongly encourage all parties to attempt resolution before cancellation. Contact hello@forgeafrica.africa for mediation support.